Privacy Policy Introduction
Melbourne Wallpapers Wholesale regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Melbourne Wallpapers Wholesale users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Melbourne Wallpapers Wholesale at info@melbournewallpapers.com.au
Collection of Information
In order to use the Melbourne Wallpapers Wholesale website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Melbourne Wallpapers Wholesale is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Melbourne Wallpapers Wholesale customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@melbournewallpapers.com.au
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@melbournewallpapers.com.au
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Melbourne Wallpapers uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@melbournewallpapers.com.au You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Melbourne Wallpapers may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Melbourne Wallpapers does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links
Links on the Melbourne Wallpapers site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Melbourne Wallpapers.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Melbourne Wallpapers Security Policy Melbourne Wallpapers uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by Melbourne Wallpapers or any outside party. • All transactions are performed under 128 Bit SSL Certificate. • All transaction data is encrypted for storage within eWAY’s bank-grade data entre, further protecting your credit card data. • eWAY is an authorised third party processor for all the major Australian banks. • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Melbourne Wallpapers.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au Delivery Policy
Wallpapers: After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or other courier service within 7 working days; however if goods are unavailable delivery will take a little longer. As wallpapers are bulk printed and then sold as per order, if they are unavailable or your requirement can not be matched by us, we will inform you about that within 3 working days and then you may go for a different wallpaper or your money will be refunded. If you wish to query a delivery please contact us at info@melbournewallpapers.com.au or call us at 0434161189 (normal business hours).
Installation Service
If you use our service for installation , you must follow guideline of work that we provide. We will send invoice to confirmed and accept our term and condition of work . If you don’t like our service ,you may stop us doing further to avoid full day charges.
If you do use our service for full day and if you still not happy with our service, you may request with genuine reason of work did match with your satisfaction. We can try our best to match and resolve matter at same time. But if did not like our service after week , we can’t give refund and any outstanding due amount must paid within due date .
Our professional installer are highly trained and will do best to match your satisfied work. At some point of work , you may have to understand installation can be done according to guideline of products or on your request. If you don’t supply products appropriate information, Installer may struggle to match your requirement. Any products made from overseas and made incorrect size , Installer will not responsible to match as per your request. Installer have work according to safe and secure way to meet Australian standard.
Supply and Install Service
We will do supply and installation full package price with warranty( check on invoice). It is our responsibility to do accurate measurement and installation unless customer send us measurement , we can’t responsible any incorrect size.
Customer must keep area clean and move all stuff away from that room or wall at-least 2 meter. If you have any expensive stuff must remove immediately, our install can stop work and request you to remove before start work. If customer fail to follow this guideline, our installer can stop work or can move out from that premises without any further instructions.Customer still pay full amount as he fail to follow safety guideline.
Hire Equipment
We do supply hire equipment per day rent plus bond. We don’t have delivery facility . Customer must pickup and drop off . If customer fail to retune our products before end of hire, customer still pay minimum day cost. Any damages or missing parts ,customer liable to pay. if part is not compatible or can’t arrange , customer must pay full amount of that products cost. Apart from that customer still liable to pay hire cost till new parts or products fix.
Refund & Returns Policy
Murals purchased from Melbourne Wallpapers Wholesale will not be returned if due to change of mind or wrong product selection. If you have any questions about the product or need any advice about the number of rolls needed or any other information, we strongly advice you to email us in case of any confusion while shopping with us and we will be happy to answer that.
Despite every effort to provide exact images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Melbourne Wallpapers Wholesale will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Melbourne Wallpapers, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example: slightly different shades of ‘White’, different degrees of sheen, and different looks and feel for material.
Manufacturing wallpaper is complex process and multiple processes are brought together to manufacture a product so there are chances of product may vary from pictures. We do our extensive quality check on our each and every product before delivering & suggest the customer to do the same before receiving. If you find a manufacturing fault, kindly contact back and we would provide a replacement to you after reviewing the evidence of the fault. Melbourne Wallpapers Wholesale will not be liable for any refunds or replacements for a faulty third party installation service or if the product gets defected due to wear and tear. Please note that do not start installing the product as we are unable to compensate installation cost or any problem which may come due to wrong installation or product.
Our products are recommended to be installed by professional installers. You may contact us if you need any help in finding person to install those as we provide our installation services in Melbourne only. For other areas, you need to find installers yourself.
To be eligible for a return or replacement, product must be unused and in the same condition that you received it. It must also be in the original packaging. We only exchange items or do refunds if they have any manufacturing fault and not due to change of mind. So once the product is ordered, the order will not be cancelled due to change of mind. You must inform us about any grievances in writing for any returns or replacements within 14 days after receiving goods. For any further enquiry, please email us at: info@melbournewallpapers.com.au
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit therefore advise you take out shipment registration of insurance with your postal carrier. Melbourne Wallpapers Wholesale will not be responsible for parcels lost or damaged in transit if you choose not to insure
